Customer contact is essential in a fast paced business world. Many professionals and small businesses live off their customer contact but to many it is ad hoc and with too much strategy. Many still find it difficult to set up a strategy that will make life easier for them and better for their clients. The following points will provide and framework and kick start to those wishing to bite the bullet and create a process that is both positive and profitable.
1. Develop a 12 month Customer Contact Plan
a. Creating such a plan provides you with a broader view and allows you to 'see' where your activity time is being spent.
b. To enhance the plan consider using 'colour codes' to identify areas of commonality and where leverage can be gained.
2. Identify customer 'types' and market accordingly
a. By 'grouping' client types you will be able to market more effectively and also begin to know where your business comes from.
b. This will also allow you to reactrespond differently and with 'intention' to each group.
3. Complete standard items in 'chunks' to save time and increase visibility
a. Identify items like writing out cards (birthday Zach Gentry Authentic Jersey , Christmas, other seasonal cards) and take the time to write them all out at one time.
b. This will save time in the long run.
c. Sort each card into date order and place in tickler file. When the day arrives (or a week prior) send out the card.
4. Invest in technology to automate newslettersmessages
a. There is considerable technology that can automate messages for you. Investigate some of these.
b. These will allow you to write a few regular newsletter at once and then set them up to go out at regular intervals.
5. Create 'contact points' throughout the year
a. Key clients may require a visit, an extra call or a personal note. Diarise appropriate times up front so you are well prepared.
6. Set reminders for key actions so nothing falls through the cracks
a. Set up reminder times for cards, anniversaries etc. This will remove the requirement to remember.
7. Set up templates for standard activities
a. On reviewing your plan Benny Snell Jr. Authentic Jersey , you will see a lot of dates and activities. Identify those that require an invite and set this up now, so there is no pressure to do it when the time comes.
8. Create a simple yet effective loyalty program
a. Loyalty programs don't have to be complex. A simple, graded points system is all it takes. (Check with your Accountant as to allowances if necessary.)
9. Create standard surveys (automated) that seek client feedback
a. Surveys (on- and off-line) are tremendous methods for gaining feedback and testimonials.
b. There are many web-tools that can automate these for you, or you can create your own and do it manually.
c. Either way ? do it!
10. Request 'testimonials' at key points of interaction.
a. Testimonies are powerful tools for your business. They convince others far quicker than we can when we promote our own product.
11. Engage a third party for accountability
a. Take the time to have a third party review your plan with you every 6 ? 12 weeks. The benefit is significant.
Learning the NBA betting types Sports Articles | May 9 Justin Layne Authentic Jersey , 2012 If you have tried betting on football and you enjoy it, then you will certainly enjoy betting on the basketball too. NFL betting and NBA betting is almost in the same pattern. So betting on NBA will s...
If you have tried betting on football and you enjoy it, then you will certainly enjoy betting on the basketball too. NFL betting and NBA betting is almost in the same pattern. So betting on NBA will surely not be a problem to you. However, it would still be better if you know the certain types of bet you can make when placing a wager on NBA games.
NBA betting on the Point Spread
Among the type of NBA bets Diontae Johnson Authentic Jersey , this one is the most commonly used by many bettors. This type of bet is actually intended to give both teams competing in the game the same opportunity of winning for the purpose of betting. With the point spread, we call the team ?favorite? if they are expected to be winner and ?underdog? if they are expected to lose the game. The oddsmaker is the one who puts out a ?line? and handicap the game based on the public perception of which team is better and which team is worse. The team expected to win or the favorite gives, or lays, points to the team expected to lose or the underdog.
For example Devin Bush Authentic Jersey , the Chicago are playing the Philadelphia. Generally, many bettors would bet on the Chicago to win the game. So, let?s say that the point spread will make the Chicago a 15- point favorite, then this means that the team have to win 16 or more points for its bettors to win their bet. On the other hand James Conner Authentic Jersey , hose bettors who will bet on the Philadelphia will only win their bet if the team won the game or lost by nine points or less. If the Chicago wins by exactly 10 points, the bet is a push, or a tie, and no money changes hands.
NBA betting?on the Totals
Totals are also known as the over under bets JuJu Smith-Schuster Authentic Jersey , and are considered second popular and commonly used by bettors, next to the point spread. Actually, the point spread and betting on totals are the two most common basket ball bets that can be placed and are the easiest to understand.
When betting on Totals, the bettor must simply needs to predict of the total points will be scored over or under and these total points are actually based on the combined score of the participating teams.